|Continental US Shipping & Processing Charges
|Total Amount of Order
|Sales Tax Table|
|We are required to collect sales tax for the following states:|
|States With Single Tax Rate|
|State||Rate||To Merch.||To Shipping & Handling|
|States With Local Tax Rate|
|The following states will be charged local sales tax.|
Combine your state plus any applicable local sales tax, if known.
You can reference a tax calculator by zip code here, or call us at 1-800-669-5225 to get a proper tax rate.
Our goal is for you to be thrilled with your purchase. If your purchase does not meet your expectations we will promptly exchange it or send you a refund.
RETURNS AND EXCHANGES:
• Upon receiving your order, please verify the contents immediately against the items marked as shipped on your receipt. If you did not receive the correct item(s), received damaged merchandise or have a question about the status of items being shipped separately, please contact our Customer Service Department.
• Most items may be returned for exchange or refund at any time. Exceptions are, personal care items, intimates and footwear must be returned in original unworn condition, within 60 days. Please try on your footwear inside, on a carpeted surface. Personalized items, with custom name, address, etc., cannot be cancelled or returned. However, if your personalized item arrives damaged or contains an error, we will gladly send you a replacement. Media (DVDs, CDs, Blu-ray discs) must be returned unopened for refund. Defective media may be exchanged for the same title. It is not necessary to call Customer Service before returning or exchanging an item, but exchanges authorized by a Customer Service Representative must have the original item shipped back within 30 days of the authorization.
• Returns made for reasons other than damage, defect or our error must be returned postage prepaid. See below for instructions on how to use the prepaid SmartLabel return label included in your package.
• Review our Return and Exchange information above.
• Follow the Return Instructions below.
• Allow 2-3 weeks for shipment and processing time.
• Refunds will be made in the same manner in which payment was received.
• Credit Card refunds will be issued within 1 business day of processing the return.
• Check/Money Order refunds will be issued within 10 business days of processing the return.
• Fill out the returns form completely.
• Carefully repackage the merchandise and be certain to include the return form.
• If your package was damaged in transit, save the original packaging and contact our Customer Service Department immediately.
• The best method for returning the package to us is outlined below:
RETURNING YOUR PACKAGE USING THE PREPAID SMARTLABEL®
Most of our shipments include a postage-paid pre-addressed SmartLabel® for your convenience. To use the optional SmartLabel® service, simply affix the label to your return package. This label doesn't require any out-of-pocket money or insurance. Your package can now be inserted into the U.S. Mail at home, your office or any Post Office. The purchase price of the merchandise will be credited back to your original method of payment and a flat fee, which is listed on the front of this form will be deducted for the use of the SmartLabel®.
Please note: If you use the SmartLabel® for an item exchange, you will need to include payment for SmartLabel®service by check, money order or authorize us to bill your credit card.
RETURNING YOUR PACKAGE USING THE CARRIER OF YOUR CHOICE
In some cases, a pre-addressed Return Label has been printed on the opposite side of this form. If you live outside the contiguous 48 states, have an APO/FPO address or prefer to pay your own shipping, you can use this label and send your return package to the address below. We recommend you use a traceable form of delivery and insure your package for your protection. We cannot accept package shipped C.O.D.
Returns sent without using a SmartLabel® should be directed to:
5581 Hudson Industrial Pkwy
Hudson, OH 44236
: Upon receipt, your check may be converted into an electronic
debit and processed according to Federal Reserve rules. Receipt of the check
will be deemed to be your authorization for an Automated Clearing House
debit entry to your account, which likely will be posted to your account the
following day. If your check is dishonored or returned for any reason, we
will electronically debit your account for the amount of the check plus a
legal limit of a processing fee as per state law.
: Although we do our best to communicate our inventory
availability during your shopping experience, there may be some instances
where, as the order is being processed, we may need to adjust the status of
your order. In some cases, we may need to cancel items from your order if
they are discontinued and we have none in stock to ship. We apologize for
any inconvenience this practice may cause you. Please know we are constantly
working to improve our website functionality. We thank you for your
: Descriptive, typographic and photographic errors are subject to correction. References to previous prices are prices at which the merchandise either originally or most recently was offered for sale in our catalogs or websites. Such prices were in effect, unless marked, during a period more than 12-months prior to there advertisement here. Intermediate markdowns may have been taken. We reserve the right to correct pricing or printing errors.
STANDARD DELIVERY U.S.A.
: We use Fed Ex Ground, UPS Ground
and the U.S. Postal Service to ship most orders. Orders shipped from our
warehouse can be delivered in 6-9 business days from the date of the order.
Items personalized or shipped direct from our suppliers may require 4-6
weeks for delivery. Please refer to item description. Items ordered together
are sometimes shipped separately. You will be notified if an item is
temporarily out of stock. Credit card orders are charged only as each item is
shipped. Standard delivery fees for shipping and processing are listed above
on the shipping and processing table. Please supply a street address for
delivery. PO, APO, FPO addresses contact Customer Service - 1-844-734-8466.
RUSH DELIVERY U.S.A.
: Add $8.99 to standard shipping and
processing charge. Orders placed before 12 NOON (EST) will be delivered
within 3-5 business days after the order placement. Applies to in-stock
items only. Some oversized, heavy or drop shipped items may be excluded as
noted in the copy. No PO Boxes or APO/FPO. Other restrictions may apply.
2-DAY DELIVERY U.S.A.
: Add $12.99 to standard shipping and
processing charge. Orders placed before 12 NOON (EST) will be delivered
within 2 business days after the order placement. Applies to in-stock items
only. Some oversized, heavy or drop shipped items may be excluded as noted
in the copy. No PO Boxes or APO/FPO. Other restrictions may apply. Please
click for more information.
OVERNIGHT DELIVERY U.S.A.
: Add $22.99 to standard shipping
and processing charge. Orders received by 11am (EST) will be delivered the
next business day after the order placement. Applies to in-stock items only.
Some oversized, heavy or drop shipped items may be excluded as noted in the
copy. No PO Boxes or APO/FPO.
Orders of more than 24 items may not be eligible for expedited delivery, please call Customer Service.
OTHER INTERNATIONAL ORDERS
We regret at this time we can only ship to the U.S.A. and Canada.
Standard Delivery Canada
We ship via FedEx. Please supply a
physical street address for delivery. For each delivery address
your account will be charged standard shipping and processing
plus $19.95. Applicable duties are covered by these fees. Taxes
will be charged separately. All prices are in U.S. dollars and
payable in U.S. funds only. Some products cannot be shipped
outside the U.S.A. If you live in the following provinces or
territories: Northwest Territories (NT), Nunavut (NU), or Yukon
(YT); we will be adding an extended area delivery fee of $65.00
in addition to the charges on your order confirmation. We will
call to confirm this additional charge prior to shipping your order.
Charges are for each Ship To address and include shipping, processing and
To Discuss your Order: Please call 1-844-734-8466 to speak with Customer
Outside the USA, please contact our Customer Service Staff at 1-330-650-5000
(8:30 a.m. to 10:00 p.m. ET, Monday through Friday).
STANDARD DELIVERY PERSONALIZED PRODUCTS
Many of our products are available personalized. Specifications and shipping times vary for each item. Please refer to the item description for maximum number of characters allowed and ordering information. Please note: a space or punctuation mark constitutes a character. Personalized items are not returnable.
Gift certificates are available for purchase online and through our Customer Service Department. Use item number GC9999 when ordering. Please specify dollar amount, gift message, and gift recipient's name and address. The certificate will be presented along with a copy of our current catalog. Shipping charges and sales tax do not apply to gift certificates.
We give special attention to gift orders and, of course, omit price and sales slips. At your request, we will include your personal gift message, printed on card stock, at no charge. Please click for more information. . For an additional $4.95 we can place many items in a gift box/bag with tissue and ribbon. See individual product descriptions for restrictions. On the "your order" or "checkout" screen where your items are listed, you will see a "Gift Bag" column. If the item has gift-bagging available you will see a "click" in that column. Click that link and the Gift Bag ($4.95) will be added as a separate item to your order, and the item you want gift-bagged will be added to your "gift bagged" list.